Servicing intro image southern air services


Appliances we Service:

Warm Air heating units include; the early J-Series, the High Spec range and the Economaire range, which is the safest and most fuel efficient systems from Johnson & Starley. These system come with or without an integrated or separate water heater.

Complimenting the warm air units are the Johnson & Starley water heating range of Janus; Eljan; Hijan and Intejan which completes the family of units.

On average, a straight forward service will take about an hour although longer if other appliances are included such as a water heater or in the event of a necessary or essential repair to be carried out at the same time. If you are aware of any problem(s) with your unit please advise us when booking the appointment so we can reserve adequate time to attend any repair(s) and book later appointments accordingly.

Our expertise allows us to extend the life of your old warm air unit even after others may have given up or condemned it.

Our engineers are happy to give technical and practical advice on how to get the best performance from your warm air system - especially if you have not used warm air heating before.

Frequency of Servicing:

Manufacturers and the HSE strongly advise that all gas appliances, flues and pipework  should be regularly maintained and serviced at least annually by a Gas Safe Registered engineer, to ensure the system is primarily safe, efficient and reliable.

How often should a Warm Air Appliance be serviced?:

For peace of mind, most customers want their system to have an annual “check up”. We also offer our regular servicing customers priority “call out” in the event of any breakdown to their unit.

Book a Service with Southern Air:

You can request a service by telephoning our central office on 01264 748090. We group together services in areas on certain days, so we spend less time on the road and our engineers are then more available to attend to unexpected breakdowns when they occur. Working smarter also helps us to keep our prices more competitive by passing on any savings we can make to our customers.

Our engineers normally carry out servicing between 9am and 5pm although sometimes the last service may finish beyond this time.

Contract Cover

We offer customers with Warm Air units that are less than 10 years old a 'Service & Breakdown Protection Plan' to cover the Annual Service cost, call outs for breakdowns, labour and parts.

This is a monthly paid contract payable by standing order. An initial chargeable service is required for us to assess the health of your appliance. Not all areas are covered, please ring to check with our office.

Breakdown & Repairs

Our central office is open Monday to Friday 9am to 5pm. Outside of these hours an answer phone facility will take your message. Please speak clearly and not too fast; leave your name; address and a telephone number to contact you on. We will return the call as soon as possible.

Upgrades & Installation

Should you be considering a replacement system, we are happy to discuss your requirements with you. You may want to replace your warm air unit with a direct replacement, modern version, or we can recommend alternative options to upgrade your system. Technology constantly moves forward to offer greater efficiency, quieter and cleaner models. Dependant upon the size of the property to be installed in, there is a warm air unit suitable for any kind of dwelling.

Carbon Monoxide Awareness

Carbon Monoxide (CO) is a colourless and odourless gas caused by faulty or incorrectly installed gas appliances. Using special apparatus, our engineers can test your system for CO emissions to ensure the safety of the home occupants.

HSE strongly recommends the use of audible carbon monoxide (CO) alarms as a useful back-up precaution but they must not be regarded as a substitute for proper installation and maintenance of gas appliances by a Gas Safe Registered engineer. Before purchasing a CO alarm, always ensure it complies with British Standard EN 50291 and carries a British or European approval mark, such as a Kitemark. CO alarms should be installed, checked and serviced in line with the manufacturer's instructions.

Advantages of Warm Air Heating

• Faster warm up times & stable room temperatures
• Greater fuel efficiency
• The air in the house can be electronically cleaned by adding “Cleanflow”. This removes 95% of airborne particles to 1 micron
• Grills & registers are inconspicuous; easy to remove for decorating and allow for extra wall space efficiently
• Longer serviceable life - predicted longer than wet boilers
• Less maintenance required as for radiators and wet systems
• No water leaks - no pipe; valves or radiators to leak
• Hot water can be efficiently and economically provided from an integral domestic hot water circulator
• Where ductwork is not already fitted in extensions for warm air, radiators can be installed & supplied from the integral hot water circulator - so you don’t have to change your system


Warm Air Heating Units